Troubleshooting
The problems people hit most, with the message you see and what to do. If yours is not here, the last section says where to write.
I cannot sign in
If you chose Continue with email, the link goes to the address you typed. Check spam, then choose Resend. A typo? Choose Use a different email. If you signed up with a password and forgot it, choose Forgot password? on the Sign in tab. If your sign-in has expired, sign out, sign in again and carry on.
The brand scan did not finish
Your workspace is saved and works. In the Marketer, click What it knows about you and choose Fill the missing fields to read the site again. It changes nothing you wrote and costs nothing. Or paste a short description of the business. If the page says setup is paused, Brainpercent found nothing it could read, so it invented nothing. Add a site or a description. Business context.
A channel will not connect
Start with the message on screen.
A channel was disconnected
Either its sign-in expired, which shows Needs attention with a Reconnect button, or it sat unused for 60 days and was disconnected after a warning. In both cases choose Connect or Reconnect and sign in again. It costs nothing.
A post did not go out
Open Schedule and look under Needs attention. The usual causes:
Out of credits, or a charge I did not expect
Out of credits means the balance cannot cover the job. Add credits and ask again. To see where credits went, open Usage. Each line shows the status and the cost. Failed generations are not charged, and a job that could not finish shows Refunded. How credits work.
The Marketer will not answer
A link could not be read
Pages behind a login cannot be opened. Paste the text instead. Use the full web address, not a shortened one. If the screen says it could not produce an accurate draft from the source, adjust your request in chat. Paste a URL.
Something I made did not finish
You see a message such as Creation could not finish. The charge was refunded. or Your credits were refunded. Your credits are back. Try again, and if you chose a model or a size, try a different one.
An article did not reach my website
The article shows Failed with the reason and a Retry button. If the site shows Needs attention under Websites, choose Send test event and read the line under it. For WordPress, check that the application password still exists. If the site says it is not connected any more, connect it again. Publish articles to your website.
My client cannot open the review link
Check the status in Client reviews. Expired: choose Extend. PIN locked: choose Reset PIN. Revoked: make a new link. Also ask the client to allow cookies for the page. Team and client review links.
My AppSumo plan did not appear
Click Activate on AppSumo again, then sign in. The activation link expires quickly. Redeem your lifetime deal.
Still stuck
Write to edward@brainpercent.com from the email you signed up with and say what you saw. Or ask in the Discord. Inside the app, open Help at the top right.