Frequently asked questions
The top questions we hear, grouped by topic. Don't see yours? The founder's inbox is edward@brainpercent.com — typical reply within 24h.
Getting started
Do I need a credit card to try Brainpercent?
No. Every new account gets 5 free articles + 25 image credits — no card required. Product Hunt referrals get double (10 articles + 50 image credits).
How long does the first campaign take?
From paste-URL to approval queue: ~90 seconds for social variants, ~2 minutes for a full article with branded images. Most users ship their first post in under 10 minutes including signup and brand scan.
Can I use Brainpercent without connecting social accounts?
Yes — you can generate, preview, and download content without any platforms connected. Publishing requires OAuth, but everything upstream works offline.
Content quality
Will the output sound like me or like every other AI?
The voice scanner reads your actual published writing (homepage + last 10 blog posts / LinkedIn posts). It locks your cadence, phrasing, and rhythm. Most users edit <10% of output after the first 2 weeks.
What prevents it from hallucinating stats or fake quotes?
Every article runs through a fact-check gate (Claude Haiku) that verifies stats against the source content. Articles with fabrications get deducted up to 60 points on the quality grade and blocked from auto-publish until a human approves.
Does Brainpercent speak languages other than English?
Yes — 12 languages: English, Hebrew, Russian, Arabic, Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Hindi. Full RTL support for Hebrew + Arabic.
Publishing & platforms
Why do I need a Business Instagram account?
Meta's API only allows publishing from Business or Creator accounts. Switch inside the Instagram app: Settings → Account → Switch to Professional Account. The change is free and instant.
Can I schedule to Instagram Stories?
Image stories are supported. Video stories are on the roadmap.
What happens if a platform connection expires?
Brainpercent shows a re-auth banner and pauses scheduled posts for that platform. Click reconnect, OAuth in 10 seconds, paused posts resume automatically.
Do you support YouTube long-form uploads?
Yes, alongside Shorts. Long-form uploads include auto-generated SEO title, description, chapter markers, and tags.
Credits & billing
Do unused credits roll over?
Subscription credits reset each month and don't roll over. One-time pack credits never expire — they accumulate in a separate pool.
What if I run out of credits mid-campaign?
Brainpercent pauses, shows a top-up banner, no partial charges. Top up and resume with one click.
Can I change plans mid-cycle?
Yes — upgrade starts immediately (prorated). Downgrade takes effect at the next billing cycle; current credits stay available until then.
Do you offer refunds?
14-day money-back guarantee on subscriptions. Contact edward@brainpercent.com within 14 days of the first charge.
Privacy & security
Is my brand kit / content private?
Yes. Brand kits, drafts, and generated content are scoped to your account. Nothing is shared with other users. We do not train external models on your content.
What happens to my social account tokens?
Encrypted at rest in Supabase with envelope encryption. Never logged, never sent to third-party observability tools. Publishing goes through our partner relay (GetLate) — we don't store raw platform credentials.
Can I delete all my data?
Yes — Account → Settings → Delete account. Purges all projects, drafts, tokens, and payment history within 30 days per GDPR/CCPA.
Teams & agencies
Can multiple people share one account?
Agency plan supports multiple reviewers with scoped permissions (per-platform or per-project). Enterprise adds SSO + per-seat auditing.
Is there a white-label option?
Yes, included in Agency and Enterprise tiers. Custom domain, your logo, your color palette on the dashboard. Clients never see "Brainpercent."
Can I manage client brands separately?
Yes — each project has its own brand kit, voice, schedule, and analytics. Agencies typically make one project per client.
Still have questions?
Join our Discord — Edward reads every thread and usually replies same-day.