AI
Edward Ilin11 min read
A client in Toronto sees a competitor's ad inside an AI answer. They will email you within the hour, and you have no AI Mode report to answer with. Google is expanding ads in AI Mode to more than ten countries in English and launching multiturn ads in the U.S. You need a position before that email lands.
Here is what changed, what it means for your accounts, and how to answer without guessing.
You are already stretched across briefs, approvals, and reporting calls, and this adds one more topic to each. Your honest position is narrower than most teams expect, but it still gives you a plan.
According to Search Engine Journal, Google shared the update from its official Google Ads X account on November 9. The expansion covers Australia, Canada, India, Kenya, Malaysia, New Zealand, Nigeria, Pakistan, the Philippines, and Singapore. It currently supports English only. Eligible campaigns can already participate.
Two limits apply:
If a client sits in one of those three upcoming markets, tell them it is coming, not live.
Multiturn ads let an ad appear on follow-up questions inside an AI Mode conversation. Google has not said when they expand beyond the U.S. A searcher no longer types one phrase and gets one results page. They ask, refine, compare, and ask again. Each turn is a possible placement. That changes the unit you plan around.
The traffic base is growing. PPC Land reported that Google's AI Mode report of May 19, 2026 said follow-up queries had increased by more than 40% on average per month in the United States. Follow-ups are the exact space multiturn ads target.
Google's advertiser documentation, as described by Search Engine Journal, says ads can match a query directly or draw on context from both the question and the AI response. So an exploratory question can create an ad opportunity even when nobody searched for a product by name.
Dan Taylor noted in a LinkedIn update, as Search Engine Journal summarized it, that people ask longer, more exploratory questions in AI Mode, and that many of these are upper-funnel queries with commercial intent.
For you, that translates into a specific conversation. A client in Sydney, Mumbai, or Lagos sees a rival's ad in an AI answer and asks why theirs is missing. The truthful answer is often that the campaign is eligible but nobody can show them where it appeared.
A longer, more detailed question does not, on its own, signal that someone is ready to buy. Set that expectation early, before a client reads a long query as a hot lead.
Google is adding countries and a new placement type in the same announcement. That is not how a pilot behaves. It is how a surface behaves once the company has decided it is staying.
So stop filing AI Mode under "revisit next quarter." Put it on the standing agenda for client reviews. You do not need to rebuild strategy around it. You do need an owner on your team and a default answer ready.
Weak, generic messaging gets exposed when the surrounding context is a detailed question and an AI-written answer.
Search Engine Journal reports that AI Mode impressions, clicks, conversions, and costs are folded into standard campaign reporting. Search terms are combined with other traffic, so no AI Mode-specific CPA or ROAS is possible.
There is a second caveat. Google's keyword documentation says reported search terms for experiences including AI Mode may approximate the user's intent. You may not be seeing the exact question someone typed.
Combined totals hide both.
You can still review search terms for relevance, compare conversion performance, and check lead quality.
Do not promise a client a lift, a share of voice, or a cost target from this surface.
Promise a test, a review cadence, and honest limits.
Open your account roster and tag each client by target market. Flag anyone running in Australia, Canada, India, Kenya, Malaysia, New Zealand, Nigeria, Pakistan, the Philippines, or Singapore.
Add two more tags: English-language campaigns only, since that is what the expansion supports, and U.S. accounts that will see multiturn placements. Mark Pakistan accounts as text-ads-only. Mark any UK, Brazil, or Mexico accounts as "coming Q4."
This is an hour of work, and it turns a vague worry into a short list.
For each flagged account, read the ad copy and landing page as if a person arrived mid-conversation, already past the basic question. Does the page answer the next question, or only the first one?
Fix the weakest page first. Do not try to polish every asset at once.
Keep it to one page. State what changed, which of their markets are affected, and the reporting limit in plain words.
Then give your recommendation and propose a small, capped test budget with a review date. Frame success around campaign-level outcomes and lead quality, since that is what you can measure.
If you produce these client notes, social recaps, and landing copy by hand every time, a platform such as Brainpercent can draft the first version from one brief in your brand voice. The recommendation and the judgment stay with you.
Send the note before the client asks. That one move separates you from the agencies still waiting to see what happens.
Per the rollout details reported by Google, ads are scaling in AI Mode across the ten markets, and eligible campaigns can take part without a separate setup step. In practice, that means a client may already be showing up in AI Mode without anyone on your team having made a decision about it.
The part that catches agencies off guard is the opt-out question. If a client says they never agreed to this, check what controls exist in each account before you promise anything either way. Pull up the campaign types in use and write down what you find. A two-line answer in the client file saves you from re-checking every time someone asks.
Start by ruling out the boring causes. Is the campaign English-language? Is it in one of the ten covered markets? Does the budget get exhausted early in the day? Any of these can keep a client out of a placement a competitor happens to win. A single screenshot from a competitor is one conversation on one device, not a trend.
A reply that works: "We're eligible, here's what we checked, and we can't see this surface separately. Here is the small test we suggest." It sounds less exciting than a promise, but clients tend to trust a team that names its limits. Keep the screenshot, log the date and the query, and see whether a pattern emerges after a few weeks.
Split the message by market, not by client. Take a retailer selling in Canada, Australia, and the UK. The first two are covered now, while the UK is on the upcoming list, so the same brand gets three different answers: "live," "live," and "coming." Putting them in one short table in your note stops the back-and-forth where the client assumes everything switched on together.
Language matters too. If the same client runs campaigns in English and another language inside one market, only the English campaigns fall under this expansion, so say plainly that their French-language Canadian campaigns are not part of this.
Keep it to three checks you already have access to: overall campaign conversions, a skim of search terms for anything off-topic, and a quick read of lead quality from the client's side. Add a dated note whenever something changes in the account, such as a new ad, a budget shift, or a landing page edit. When a result moves later, that log is what lets you say what else happened that week, rather than pointing at AI Mode by default.
If you serve many clients, set one recurring slot rather than checking ad hoc. Fifteen minutes per flagged account, same day each week, is enough for a test of this size. When the slot is the only time AI Mode comes up, it stops leaking into every call and Slack thread.
Give them a ceiling, a date, and a decision rule. For example: "We'll cap the test at a fixed amount, review on a set date, and keep going only if campaign-level conversions and lead quality hold." The decision rule matters most. Clients get anxious when a test has no end, so name what would make you stop and what would make you widen it.
Don't sell the test as a way to measure AI Mode itself. Sell it as a controlled way to stay in a surface Google is clearly expanding, without betting the quarter on it.
Ads in AI Mode now cover ten more English-language markets, and follow-up placements are live in the U.S.
Brainpercent can draft the first version of your client notes and page updates from a single brief in your brand voice, while the recommendation stays yours.
It needs an owner and a ready answer before the Toronto-style email arrives. Open your client roster today and tag every account in the ten newly covered countries.
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